Last updated: May 16, 2023
Version effective date: May 16, 2023
Welcome to TRAK-IOT.online APP! We take the protection
of your privacy and personal information very seriously. This Privacy Policy
applies to your access to and use of TRAK-IOT.online services by any means.
You can use TRAK-IOT.online to inquire
about the basic information and location of the unit, get your current location,
and search for the operation unit in the vicinity of supervision, etc. The
specific services you receive from TRAK-IOT.online may vary depending on the
version and device you are using. If some versions or devices do not cover
certain services or do not provide certain functions (e.g. some versions do not
support login, we may not be able to provide you with third-party services and
other functions that can only be used after login). You can use our products
and services in many different ways, including TRAK-IOT.online PC terminal.
This privacy policy is designed to help
you understand what data we collect, why we collect it, what we do with it, and
how we protect it. Please make sure you read this privacy policy carefully and
use TRAK-IOT.online services after confirming that you fully understand and
agree to it. If you or do not agree to any of the contents of this privacy
policy, please stop using it immediately.
Please note that the third parties who
provide products and services to you through TRAK-IOT.online, the website
operators you visit through TRAK-IOT.online, and the third parties who receive
your information and provide services to you through TRAK-IOT.online's PC
terminal will store, use, process and protect your personal information
according to the standards described in their own privacy policies. This
Privacy Policy is not a substitute for the privacy policies of such third
parties. We will make every effort to require third party service providers to
provide adequate levels of security for your personal information and will
clearly inform you on specific product pages that the service is provided by a
specific third party.
We understand how important your personal
information is to you, and that effective protection of your information is the
cornerstone of our healthy and sustainable business. Thank you for your use of
and trust in TRAK-IOT.online! We are committed to maintaining your trust in us
and protecting your personal information by adhering to the following
principles: the principle of consistency of rights and responsibilities, the
principle of clarity of purpose, the principle of choice of consent, the
principle of minimum sufficient use, the principle of ensuring security, the
principle of subject participation, and the principle of openness and
transparency.
We solemnly promise that we will take
appropriate safety protection measures to protect your personal information in
accordance with the mature safety standards in the industry.
I. How we collect and use your personal
information
Personal information refers to all kinds
of information recorded electronically or otherwise that can identify a
specific natural person or reflect the activities of a specific natural person,
either alone or in combination with other information. Information that is not
related to you personally, such as map data, is not your personal information.
In order to provide you with better and
more customizable products and services, we may collect and use your personal
information in the following ways when you use the following services, features
or settings:
1. you directly provide and we
automatically collect personal information core business functions such as
location-based services, third-party services including map services provided
by third parties, etc.
2. In the process of your use of the
service we obtain permission to:
(1). User permissions
a) file storage privileges
b）Location
permission
(2).sdk permissions
a) Google Maps positioning
b) Aurora message push
You know and agree that if you refuse us
to obtain the corresponding permission, you will not be able to use the corresponding
function.
3. Registration information.
You can use the TRAK-IOT.online service
by logging into the TRAK-IOT.online general account registered through the
administration backend. We will collect the information in your registered
account, including the user's name, account number, telephone number, and other
information. If you do not provide the above information or the information
provided is wrong, you may not be able to obtain the relevant services or
functions, or you may not be able to achieve the intended effect of the
relevant services. If you have any questions about our collection and use of
sensitive personal information, you may contact the staff member providing the
service directly or contact us through the contact information provided in this
Privacy Agreement.
4. Location information.
When you enable your device's location
and use our location-based services, we collect location information so that
you do not need to manually enter your own geographic coordinates to access the
services. We use a variety of technologies for location, including IP
addresses, GPS, and other sensors that can provide relevant information (e.g.,
we may provide the TRAK-IOT.online with information about nearby devices, WLAN
access points, and base stations). You can stop our collection of your
geolocation information by turning off the location feature through system
authorization, but then you may not be able to use the relevant service or
feature or achieve the intended results of the relevant service.
5. Exceptions to Prior Authorized Consent
(1) Please note that prior authorized
consent is not required for the collection and use of personal information in
the following cases:
a)Directly related to national security
or national defense security;
b)directly related to public safety,
public health, and significant public interest;
c)directly related to crime
investigation, prosecution, trial and execution of judgments, etc;
d)for the purpose of safeguarding your or
other individuals' life, property and other significant legitimate rights and
interests but where it is difficult to obtain your consent
e)The personal information collected is
disclosed by you to the public on your own;
f)Where personal information is collected
from information that is lawfully and publicly disclosed, such as lawful news
reports, government information disclosure and other channels;
g)necessary to provide products or
services to you at your request
h)necessary for maintaining the safe and
stable operation of the products or services provided, such as the discovery
and disposal of product or service failures
i)Other circumstances as provided by laws
and regulations.
6. Information you share
with others on your own initiative. TRAK-IOT.online cannot grow without the
joint efforts of users from all parties, etc. We appreciate your contributions
to TRAK-IOT.online in terms of data updates and product suggestion feedback.
You can use the TRAK-IOT.online
service email support@trak-iot.com for feedback suggestions to help more users
enjoy better product services.
7. Exceptions to Prior Authorized Consent
for Sharing, Transferring, and Publicly Disclosing Personal Information
Prior authorized consent of the subject
of personal information is not required for sharing, transferring, or publicly
disclosing personal information in the following cases:
(1) Directly related to national security
and national defense security
(2) directly related to public safety,
public health, and significant public interest
(3) directly related to crime investigation,
prosecution, trial and execution of judgments, etc;
(4) For the purpose of safeguarding the
life, property and other significant legitimate rights and interests of the
subject of personal information or other individuals but it is difficult to
obtain their consent; personal information disclosed to the public by the
subject of personal information itself; personal information collected from
legitimate public disclosures, such as legitimate news reports, government
information disclosure and other channels.
(5) Other circumstances as stipulated by
laws and regulations.
II. How we keep and protect your personal
information
1.Retention period. In order to enable you
to use TRAK-IOT.online's diverse products and services and effectively deal with
disputes that may arise, in addition to meeting the mandatory requirements for
data retention under the Network Security Law of the People's Republic of
China, we will keep your personal information for the duration of your use of
TRAK-IOT.online and until the expiration of the statute of limitations for
related actions. After the above period, we will delete or anonymize your
information (i.e. we will process your personal information so that your
identity cannot be identified by any third party).
2.Storage area. Your personal information
is stored in the People's Republic of China, and we will separately obtain your
authorized consent if we need to transfer it across the border.
3.You authorize us to use your personal
information during your use of TRAK-IOT.online products and services, and if
you deregister your account, we will stop using and delete your personal
information.
4.When we want to use the information for
other purposes not stated in this privacy policy, we will ask for your consent
in advance. We will ask for your consent when we use information collected for
a specific purpose for other purposes.
5. Security measures.
(1) We attach great importance to
information security. We have established a dedicated team responsible for the
development and application of various security technologies and procedures,
etc. We will conduct security background checks on the person in charge of
security management and personnel in key security positions, and we have
established a comprehensive information security management system and internal
security incident handling mechanism, etc. We will take appropriate security
measures and technical means in line with industry standards to store and
protect your personal information to prevent loss, unauthorized access, public
disclosure, use, destruction, loss or leakage of your information. We will take
all reasonably practicable steps to protect your personal information. We will
use encryption technology to ensure the confidentiality of data; we will use trusted
protection mechanisms to prevent malicious attacks on data.
(2) We will train and evaluate our
employees on data security awareness development and security capabilities to
strengthen their understanding of the importance of protecting personal information.
We will authenticate and control the identity of employees who handle personal
information, and sign confidentiality agreements with employees and partners
who have access to your personal information to clarify job responsibilities
and codes of conduct and ensure that only authorized personnel have access to
personal information. If there is any violation of the confidentiality
agreement, the cooperation relationship with our company will be immediately
terminated and relevant legal responsibilities will be pursued, and
confidentiality requirements are also put forward for personnel who have access
to personal information when they leave the job.
(3) We remind you that the Internet is
not an absolutely safe environment, when you interact with your geographic
location or track information through the third-party applications embedded in
TRAK-IOT.online, we are not sure whether the third-party software is fully
encrypted for the transmission of information, so be careful to ensure the
safety of your personal information.
(4) We also ask you to understand that in
the Internet industry, due to the limitations and rapid development of
technology and the possible existence of various malicious attacks, it is not
always possible to guarantee 100% security of information, even if we do our
best to strengthen security measures. Please understand that the systems and
communication networks you use to use our products and/or services may have
security issues at other points outside of our control.
According to our security management
system, the leakage, destruction or loss of personal information is classified
as the most serious security incident, and once it occurs, the highest level of
the company's emergency plan will be activated, and the security department,
government relations department, legal department and other departments will
form a joint emergency response team to deal with it.
6. Notification of security events
(1) We will develop emergency plans for
network security events and promptly dispose of system vulnerabilities,
computer viruses, network attacks, network intrusions and other security risks.
In the event of an event that jeopardizes network security, we will immediately
start the emergency plan, take appropriate remedial measures, and report to the
relevant authorities in accordance with the regulations.
(2) Personal information leakage,
destruction or loss is a company-level mega-security event, and we will be
responsible for organizing regular security plan drills for members of the
working group to prevent such security events. In case of unfortunate
occurrence, we will activate the emergency plan according to the highest
priority and form an emergency response team to trace the cause and reduce the
loss in the shortest possible time.
(3) After the unfortunate occurrence of a
personal information security incident, we will, in accordance with the
requirements of laws and regulations, promptly inform you of the basic
situation and possible impact of the security incident, the handling measures
we have taken or will take, suggestions for risks you can prevent and reduce on
your own, remedial measures for you, etc. We will promptly inform you of the
incident by in-site notification, SMS notification, phone call, email and other
contact information you have reserved, and we will take reasonable and
effective ways to inform you when it is difficult to inform you one by one,
such as publishing announcements on our official website, WeChat public number
and other public channels. At the same time, we will also take the initiative
to report the disposal of personal information security incidents in accordance
with the requirements of the regulatory authorities.
7. The Jpush
1）Provide subject: Shenzhen
Hexun Huagu Information Technology Co., Ltd.
2）Purpose of use: pushing messages
3）Platform involved: Android, IOS
4）Collected information: device information (device
model, OS model, device serial number, network type, device name, etc.), SDK
version, IP address, SD card, location
5）Privacy policy link: https://www.jiguang.cn/license/privacy.
6）Use of Data: Jpush will use the data collected to
provide users with better services and experiences, including but not limited
to sending personalized notifications to users, helping users understand what
interests them, and improving application performance.
7） Data storage: Jpush will take reasonable security
measures and guarantee that the data collected will not be accessed, used or
disclosed without authorization. Jpush will comply with applicable privacy laws
and regulations and will share data with third parties as necessary.
8）User Control Options: Users can turn off or enable the
Jpush feature in the app and change their notification settings at any time.
III. Your rights
In accordance with the relevant Chinese
laws, regulations and standards, as well as the common practices of other
countries and regions, we protect your rights to exercise the following rights
to your personal information:
1. Access rights.
In
principle, you can access your personal information and account information in
the following ways: you can contact the administrator to log in and access or
edit your personal information in your account, change your password, add
security information, make account associations, etc.
2. Right of correction.
When you find errors in the personal
information we process about you, you have the right to correct or update the
incorrect or incomplete information after verifying your identity and if the correction
does not affect the objectivity and accuracy of the information, you can
contact the administrator to correct your identity information, or submit your
correction request to us through feedback and error reporting.
3. Right to delete.
You may request us to delete your
personal information in the following cases:
(1) If we terminate the product operation
and services of TRAK-IOT.online;
(2) We will delete your personal
information or do anonymization if you have cancelled your account;
(3)If it involves trade secrets:
If we collect, use, share or transfer
your personal information with others in violation of laws and regulations or
in agreement with you, you have the right to request us and the third party to
delete it.
If we publicly disclose your personal
information in violation of laws and regulations or our agreement with you, you
have the right to request that we immediately stop the public disclosure and
issue a notice requesting the relevant recipient to delete the corresponding
information.
If we decide to respond to your request
for deletion, we will also simultaneously notify the entities from which we
obtained your personal information and request their prompt deletion, unless
otherwise required by law or regulation, or unless such entities have your
independent authorization.
When you delete information from our
service, we may not immediately delete the corresponding information from our
backup system, but will delete it when the backup is updated.
4. Right of revocation.
Each business function requires some
basic personal information in order to be completed. You may give or withdraw
your authorized consent at any time for the collection and use of additional
personal information collected. When you withdraw your consent or authorization,
we will not be able to continue to provide you with the services to which you
have withdrawn your consent or authorization, and will no longer process your
corresponding personal information. However, your decision to withdraw your
consent or authorization will not affect the processing of personal information
that was previously carried out based on your consent or authorization.
5. Be informed of the right to
discontinue the operation of products and services in advance.
If TRAK-IOT.online products and services
are forced to cease operation due to special reasons, we will notify you 15
days in advance on the main page of the product or service or intranet or send
you an email or other appropriate means to reach you, and will stop collecting
your personal information and will delete or anonymize the personal information
held in accordance with legal regulations. We will also delete or anonymize
your personal information held by us in accordance with the law. For security
purposes, you may be required to provide a written request or otherwise prove
your identity. We may ask you to verify your identity before processing your
request. We will respond within thirty days. In principle, we do not charge a
fee for your reasonable requests, but we will charge a cost fee for multiple
repetitive requests that exceed reasonable limits, as appropriate. We may deny
requests that are unwarrantedly repetitive, require excessive technical means
(for example, requiring the development of new systems or fundamental changes to
current practices), pose a risk to the legal rights of others, or are highly
impractical.
6. In the following cases, we will not be
able to respond to your requests for correction, deletion or cancellation of
information in accordance with the requirements of laws and regulations:
(1) directly related to national security
and national defense security
(2) Directly related to public safety,
public health, and significant public interests;
(3) directly related to crime
investigation, prosecution, trial and execution of judgments, etc;
(4) Where we have sufficient evidence of
subjective malice or abuse of rights (such as where your request would
jeopardize public safety and the legitimate rights and interests of others, or
where your request is beyond the scope of what can be covered by ordinary
technical means and commercial costs)
(5) Responding to the request of the
subject of personal information will lead to serious damage to the legitimate
rights and interests of you or other individuals or organizations;
(6) Where commercial secrets are
involved.
IV. Revisions to the Privacy Policy
Our privacy policy is subject to change.
We will not reduce your rights under this
Privacy Policy without your express consent. We will post any changes to this
Privacy Policy on this page.
If the changes reduce your rights or
increase your obligations ("Material Changes"), we will notify you on
the main exposure page of the product or service or in a letter or email to you
or other appropriate means of reaching you. We will allow a reasonable period
of time for you to consider whether to accept the change before it becomes
effective. If you continue to use TRAK-IOT.online services after the new
version of the Privacy Policy and Terms of Service has taken effect, it means that
you have fully read and are willing to be bound by the updated Privacy Policy
and Terms of Service, and you may stop using TRAK-IOT.online products and
services if you do not agree with such changes.
The changes to this policy include, but
are not limited to:
1. Significant changes in our service
model. Such as the purpose of processing personal information, the type of
personal information processed, the way personal information is used, etc;
2.Significant changes in our ownership
structure, organizational structure, etc. such as change of ownership caused by
business restructuring, bankruptcy and merger, etc;
3. changes in the main recipients of
personal information sharing, transfer or public disclosure;
4. significant changes in your rights to participate
in the processing of personal information and the manner in which they are
exercised;
5. When there is a change in the
department responsible for handling personal information security, our contact
information and complaint channels;
6. When the personal information security
impact assessment report indicates that there is a high risk.
We will also keep an older version of
this policy on file for your review.
V. Contact us
The "TRAKIOT.online" APP is
provided to you by Qingdao lunz Software Technology Co.
If
you have any questions, comments or suggestions about this privacy agreement,
or inquiries, complaints and feedback about the protection of your personal
information, please contact us through our customer service hotline 4000114828.
Generally, we will respond within ten days.
Thank you again for your trust and use of
TRAK-IOT.online!